Live Stats Freshman Nicole Timmons (Davenport, Iowa) relieved Newman in the fifth inning. Timmons allowed runners to reach second and third base with one out, but the freshman dug in and punched out the next two hitters to seal the win. Story Links At the plate, the Bulldogs had 5 team hits, but drew 13 walks and struck out just twice. Junior Kennedy Frank (Chesterfield, Mo.) finished with a double, two runs scored and three runs batted in. Junior Taryn Pena (Columbia, Ill.) drove in a pair of runs while junior Melissa Schlotzhauer (Pilot Grove, Mo.) stole two bases and drew two walks. Five Bulldogs drew two walks each. Preview Next Game: Full Schedule Roster Redshirt junior pitcher Nicole Newman (Madison, Wis.), who missed nearly all of 2017 for Drake (1-0) due to injury, was dominant in her return to the circle. Newman pitched four innings, allowed just one hit and two walks and struck out nine Green Bay (0-1) batters. Newman allowed a leadoff double in the third but proceeded to strike out the side and work around her only hit allowed. In the fourth, the Bulldogs scored six runs, the final three courtesy of Frank’s bases-clearing double, to stake an 11-0 lead. In the bottom of the frame, Newman battled some control problems with two walks and a wild pitch to put runners on second and third. However, she struck out the final batter to escape the jam. vs. Green Bay 2/10/2018 – 2:45 PM Newman struck out two in her first inning of work. In the second, Frank and Wright drew back-to-back walks and after Smith’s flyout, the two had a double steal to get in scoring position. Maddox then drove in Frank to push the lead to 5-0. Drake batted around in the first frame, scoring four runs on just two hits, but they took five walks. Senior Kelsey Wright (Olathe, Kan.) drove in the first run of the year with an RBI single, senior Kailee Smith’s (Murrieta, Calif.) sacrifice fly drove in the second run, Pena’s single scored Wright and Schlotzhauer drew a bases loaded walk for the fourth run. CEDAR FALLS, Iowa – The Drake University softball team opened the 2018 season with an 11-0 win over Green Bay in five innings Friday night at the annual UNI Dome Classic. Green Bay PDF Box Score The Bulldogs will play the Phoenix again Saturday afternoon at 2:45 p.m. followed by a 7:15 p.m. matchup against South Dakota State. Drake closes tournament Sunday with games against Southeast Missouri State and UMKC at 11:45 a.m. and 2 p.m., respectively. Print Friendly Version
OAKLAND — After losing back-to-back games to the rival Giants in front of a combined crowd of more than 100,000 fans at the Coliseum, Mark Canha was feeling surprisingly upbeat.And his mood was the result of more than him hitting two more home runs, pushing his ongoing career-high total to 22.* * *Bud Geracie: Revisiting the A’s of 1989* * *“It was a good atmosphere, a lot of fun. It felt like in the stands it was the right kind of fun, not any fights or anything like that,” Canha said after …
27 May 2015A motivated Junior Springbok squad flew out of Cape Town to Italy yesterday where they will compete in the World Rugby Under-20 Championship.The South Africans are among the firm favourites in the tournament after coming so close to beating England in a pulsating final last June in Auckland, New Zealand.The set off for this year’s instalment of the tough under-20 championship buoyed by a good 2-0 away series victory over Argentina.A fit and well-conditioned squad of 28 players, they will attempt to become only the second South African team to lift the U20 championship crown, and follow in the footsteps of the triumphant side of 2012.On Tuesday, the team completed their home preparations for the three-week long competition with a strenuous workout in Stellenbosch, before attending the traditional capping ceremony later in the evening.Apart from the trials, the squad’s training camp of six weeks included two training matches against the Western Province Rugby Institute, a thrilling successful clash against a star-studded Varsity Cup Dream Team plus an away series against the formidable Los Pumitas.Coach Dawie Theron said the squad were excited and looking forward to getting to Italy after the long and intensive training camp.“The boys are rearing to go and we have a great team spirit,” said Theron. “They are in a very good conditioning shape and I am pleased with the amount of work we have done at our training base in Stellenbosch.”The added it was important to approach the tournament in a good, positive mind- set. According to him, the tour to Argentina played a huge part in their mental preparation for the annual showpiece.“We simulated our training and travelling activities according to our Italy tournament programme, so that we can ensure all of them have a proper understanding of the rigorous time that await them in Italy.“This is a well-balanced squad, with powerful forwards and really quick backs, so the coaching staff are really looking forward to seeing them play against quality opposition. We go there with high expectations but fully aware that we will have to work extremely hard during a very competitive tournament,” said Theron.The South Africans open their fixture list on Tuesday, 2 June when they will be in action against hosts Italy in the Stadio San Michele in Calvisano. Next up is Samoa on Saturday, 6 June in Parma before they return to Calvisano for their last Pool B match against Australia. The playoffs are scheduled for 15 and 20 June.The Junior Bok forwards for the championship are:Hyron Andrews (Sharks)Rikus Bothma (Western Province)Dan du Preez (Sharks)Jean-Luc du Preez (Sharks)Thomas du Toit (Sharks)Joseph Dweba (Free State Cheetahs)Njabulo Gumede (Blue Bulls)Jason Jenkins (Blue Bulls)Hanro Liebenberg (Blue Bulls – captain)Mzamo Majola (Sharks)Ox Nche (Free State Cheetahs)Abongile Nonkontwana (Blue Bulls)RG Snyman (Blue Bulls)Jan van der Merwe (Blue Bulls)Frans van Wyk (Western Province)Jacques Vermeulen (Western Province)The Junior Bok backs for the championship are:Tinus de Beer (Blue Bulls)Daniel du Plessis (Western Province)Warrick Gelant (Blue Bulls)Grant Hermanus (Western Province)JT Jackson (Blue Bulls)Malcolm Jaer (EP Kings)Marco Jansen van Vuren (Golden Lions)Khanyo Ngcukana (Western Province)Brandon Thomson (Western Province)Ivan van Zyl (Blue Bulls)EW Viljoen (Western Province)Leolin Zas (Western Province)Source: News24Wire
This post originally was published at the Zero Energy Project and is used here with permission. Ventilation is essential in all modern homes. When homes are built with energy efficiency in mind, they are more tightly air sealed than the average building and therefore need fresh air distributed through the entire home. A central ventilation system exhausts stale indoor air from high-moisture areas, such as bathrooms and kitchens, while simultaneously supplying fresh air to living areas and bedrooms. Central ventilation also offers the option of filtering the outside air to remove particulates, allergens, and chemical pollutants. The result is well-distributed fresh clean air.All homes pay an energy penalty for ventilation, because air that sneaks in through cracks and openings must be heated or cooled. Very airtight construction combined with central ventilation systems offer the opportunity to preheat incoming air in winter by transferring warmth from the stream of outgoing air. A heat exchanger can capture between 70% and 95% of that heat to reduce the energy needed to heat incoming air – something that is especially valuable in colder climates. 1. Calculate required air flowThe amount of fresh air flow for any type of ventilation system is calculated according to a national standard known as ASHRAE 62.2 – 2010, which takes into account both the number of occupants and the conditioned floor area of the home. The simple equation goes like this:(Occupants x 7.5) + (square feet of conditioned floor area x 0.1) = ventilation rate in cfmSo, four people living in a 2,000-square-foot home would need a continuous air flow of:(4 x 7.5) + (2000 x 0.01) = 50 cfmThis formula will get you close enough, but if you want to be even more precise, there is a sophisticated online calculator that allows detailed inputs for more exact results. HRV or ERV?Are HRVs Cost-Effective?Does a Home with an HRV Also Need Bath Fans? Designing a Good Ventilation System Green Basics: Ventilation Choices: Three Ways to Keep Indoor Air Fresh While most HRV equipment is well-designed and durable, the technology has been plagued by poor installation practices that reduce their value. “In all my many years in the HVAC industry,” says Bruce Manclark of CLEAResult, “I have never seen anything screwed up as much as HRVs.” Here are the six steps to success for selecting and installing HRVs. 2. Select efficient equipmentHRVs have internal fans that run many hours a day and sometimes continuously. You should choose a model that provides the necessary air flow while sipping as little energy as possible. HRVs should be tested and certified by the Heating and Ventilating Institute. Most manufacturers show these testing results in their product literature. A great way to compare products is the online version of HVI’s Certified Products Directory.To choose an efficient model, first find the sensible recovery efficiency (SRE) column in the HVI directory. This shows how efficiently the unit transfers heat between air streams. Look for an SRE of at least 80%. This value is clearly shown in the database. Next, you’ll need to calculate how efficiently the unit moves air. This is called efficacy and is expressed as cfm per watt. While this number does not appear in the database, you can easily calculate it by dividing Net Airflow (cfm) by the Power Consumed (watts). You want the efficacy to be at least 1.25 cfm per watt. 6. Decide on an HRV or ERVThe information above applies to both HRVs and ERVs, which may perform equally well in most climate zones. But what is the difference between a heat recovery ventilator (HRV) and and energy recovery ventilator (ERV)? The main difference is that an HRV transfers only the temperature of air between the outgoing and incoming air streams. Engineers call this sensible heat. It’s the heat you feel directly as a change in air temperature.But air always contains some water vapor and that vapor also holds energy. ERVs transfer sensible heat plus a substantial amount of water vapor between the incoming and outgoing air streams along with the energy in that vapor, a property called enthalpy. Because ERVs capture this additional form of energy, their efficiency ratings are generally higher than HRVs.But wait! Isn’t the purpose of ventilation to remove humidity from a home? Why have a device that returns some of the water vapor? Some climates are very dry and will benefit from this feature of an ERV. This can be useful in many inland areas of the American West. In the American Southeast, the situation is reversed, but an ERV is still appropriate. Here, the indoor air has been dehumidified, so ventilation would introduce outside air with a much higher relative humidity. In this case, the ERV expels the humidity back to the outside and helps maintain a lower indoor humidity.These two examples may seem contradictory. In one case, humidity is maintained inside the home and, in the other case, humidity is expelled. However, in both cases, the water vapor jumps across the core, from the more humid air stream to the less humid air stream and returns to where it came from originally. Consistent with basic physics, the water vapor moves from a higher concentration to a lower concentration.If you follow these six steps to selecting the right equipment, you’ll be on the right track to achieving better indoor air quality and greater energy efficiency. For more details see the HRV System Best Practices Poster at BetterBuiltNW.com. 4. Locate fresh air supply pointsIn order to mix fresh air throughout the house, supply points should be positioned a considerable distance from the exhaust points. Bedrooms and living rooms are good choices. Even though incoming fresh air has been tempered by the heat exchanger, during the winter the fresh air is usually slightly below room temperature, so take care not to make occupants uncomfortable by blowing that air directly onto them. Place the incoming vents high on a wall, so it will mix with warm air and not be noticed. In a bedroom, introducing fresh air into a closet allows gentle mixing with room air. Plus, it has the added benefit of helping keep the clothes smelling fresh and clean! RELATED ARTICLES 5. Create a dedicated duct systemMost experts agree that it’s best for an HRV to have its own dedicated duct system. If the home has hydronic heat or ductless heat pumps, that’s the only choice. In this case, the HRV mixes the air throughout the house. However, homes with forced air heating and cooling systems can share the ducts used for heating and cooling. This saves money on material and labor and offers great distribution of fresh air. Integrating HRVs with forced air systems requires careful planning, proper controls, and sound installation practices. Manclark covers these issues in detail below. Heat-recovery ventilators (HRVs) and energy-recovery ventilators (ERVs) remove stale air from the home and replace it (in winter) with preheated fresh air from outside. The result is better indoor air quality and lower energy use than in standard homes. The HRV itself is fairly simple: an airtight box with a heat exchange core that transfers heat from the indoor air to outside air (or vice-versa) as the air passes through the box. The box also contains two small fans to move the air. All the points below apply equally to HRVs and their close cousins, energy-recovery ventilators (ERVs). This article is based on training developed by Bruce Manclark and Dan Wildenhaus of CLEAResult. This is the first of two parts. Part 2 will cover integrating HRVs with forced air heating and cooling systems. 3. Locate exhaust pointsSince the idea is to remove humid, odiferous air from the house, locate the stale air exhaust points in each bathroom, kitchen, utility room, and other high moisture areas. This allows heat recovery from areas of the home where humidity and odors are most abundant. The HRV can replace spot ventilation (exhaust) fans in these rooms to save money and provide a more pleasant environment. If homeowners are fond of a steamy shower, but averse to a foggy mirror, a standard bath fan can be installed to supplement the HRV.An exhaust point located near the kitchen area should be at least six feet from the cooking surface. This exhaust point is intended to remove general moisture and cooking odors. While HRVs are not intended to entirely replace the range hood, in some applications, with an HRV in the kitchen, it may be possible to eliminate the external venting on a range hood and operate it in recirculation mode only. As with bathroom spot ventilation, occupant habits may dictate a standard range hood in the kitchen to expel moisture and odors.
Trends Driving the Loyalty Marketing Industry What Nobody Teaches You About Getting Your Star… Dmitry Dragilev is the founder of JustReachOut.io – a SaaS which has helped 5000+ startups and businesses get featured in press on an ongoing basis. He is also the founder of PRThatConverts.com course teaching entrepreneurs “how to do PR right” and occasionally takes on fun client projects through his consultancy, Criminally Prolific.Dmitry has spent over a decade in the world of marketing and PR and was previously a software engineer. He has published 1,500+ articles in the last decade and currently writes for Entrepreneur, Forbes, TheNextWeb, SmallBizTrends and Business.com as well as Moz Blog, Ahrefs Blog and many others. Dmitry loves working with customers looking to independently control their PR and is so proud of the entrepreneurs he’s taught to speak to journalists and focus on relationship building.When he’s not at his standing desk working beside his business partner and wife Corey, Dmitry can be found picking heavy things up and putting them down again at Crossfit or running alongside his toddlers scooting through the park. With This One Question, You’ll Never Need an Ic… Related Posts AI is Not the Holy Grail of Sales, at Least Not… Acquiring new customers may seem like the Holy Grail for most businesses. New customers can be most important for startups with tight budgets. When funds are limited, it’s understandable that you may believe only new customers will boost revenue as quickly as by increasing the customer base.The mistake that some businesses make is staying in “customer acquisition” mode forever.While acquiring new customers is crucial to growing any business, what many companies fail to realize is that this is only the first step towards building a successful enterprise. What’s just as, or perhaps even more critical, is customer retention. Failure to nurture new customers can quickly increase churn. So why in the world should businesses worry so much about churn in the first place?What’s wrong with focusing on attracting new customers who are also bringing in revenue?Several marketing studies that have been done show that losing existing customers costs a lot more than acquiring new ones. According to Harvard Business Review acquiring a new customer can cost anywhere from 5 to 25 times more than retaining an existing one.Another study by Frederick Reichheld of Bain & Company indicates that increasing customer retention by only five percent can generate more than a 25 percent increase in profit. Unfortunately, not many businesses consider the financial impact of a high churn rate. They keep focusing on putting in more time and money towards generating new leads and sales. As a result, they struggle just to survive, much less thrive.All studies indicate that putting the same time and effort towards keeping existing customers happy would be far more beneficial. And sustainable. Loyal customers bring in far more profits with much less energy. They are already familiar with your products and services. They trust you and are happy with your customer service.All of this puts them in a better mood to keep buying more from you. Happy customers bring in another significant benefit – they act as ambassadors for your company, bringing in new customers through word of mouth recommendations. You can’t beat that for free marketing. While it’s impossible to reduce churn rate to 0%, there are ways you can do to prevent and stop excessive customer churn.Here are five specific strategies which will help you reduce customer churn rates.# 1- Provide Stellar Customer Service. Always.You might say “Duh Dmitry, this is obvious!” Stay with me though, I promise this section will be valuable.Unsatisfactory service is the #1 reason why customers leave a company.With so many choices available today, customers refuse to compromise. And why should they? If they’re not happy with your service, they know they have plenty of other options to choose from.Consider this scenario – every time you lose a customer, it’s your competitor who scores one up on you, making them a little bit stronger. As they go from strength to strength increasing their loyal customer base with your ex-customers, your business will soon be left biting the dust.The good news is providing consistently outstanding customer services does not have to be overwhelming. It’s merely a lot of little things done right. Here are the ones I tend to focus on:Be Empathetic.Customers don’t want to be treated like just another account or statistic. They want to be recognized as the individuals that they are and feel like they are truly heard. Incorporate a culture of empathy among your employees involves.There is an excellent example from the interview with CultureAmp on Nextiva blog talking about the importance of empathy in customer service and how to train your staff to be more empathetic during your interactions with customers.Communicate regularly.Chances are you will only hear from a customer when they have a complaint about your product or service. Why wait for that to happen?Far better to be proactive and initiate conversations. This prevents small, manageable problems from blowing up into a full-scale disaster.You don’t necessarily need to have anything pressing to discuss.Kick it off with a welcome letter with details of who to get in touch with in case they need any help at all.Follow up with regular emails reminding them you are there to help.Regular communication tells the customer their welfare is top of your mind. It also allows you to recognize unarticulated needs and respond to recommendations.Personalize communication. Always address the customer by their name. It’s a small detail that makes a huge difference and goes a long way towards forging a stronger relationship with the customer. Make sure you understand which channels your customers prefer to receive communication on from your brand. In today’s day and age with so many telemarketing calls and cold emails, 89% of consumers prefer to use text messages to interact with businesses as primary means of communication. When you personalize your connections, be aware of the channel you’re using to communicate.Add value at every touchpoint.Think of every correspondence as an opportunity to reinforce the value propositions of your products and services. Explain how your offerings can continue to help a customer reach their goals. Helping a customer meet their goals will be a win-win for both you and your customer.Give top priority to addressing customer complaints.Bad news travels fast and can have a domino effect on your business. Losing one customer does not just translate to losing the business that that one customer brings in. It also means the loss of potential new customers. 67% of customer churn is preventable if firms resolve issues the first time they occur.Assigning your best employees to handle customer complaints ensures that all issues are resolved efficiently and immediately.Follow back after resolving a problem.You may think you’ve addressed the complaint and fixed the problem, but is the customer happy with the solution you’ve provided?Is it what they were looking for — is it what they want?Did the solution hold up, or did the problem recur?You’ll never know unless you follow up.Some customers may just give up after the first unsatisfactory experience. Instead of raising another complaint, they may find it easier to take their business elsewhere.#2 – Focus On Proper Onboarding, Education & Engagement.Just providing customers with a product, however good, is not enough if they don’t understand exactly how it works or the full potential of what it can do. Offering product demos, video tutorials and free pieces of training that highlight all the features of your products and services provides customers with better user experience.Proper onboarding focuses on improving customer experience and providing useful information to ensure the customer gets maximum value from their purchase. It also fosters an ongoing relationship with customers.The onboarding experience is a multi-step process that starts the moment you close the sale.Elements Of Saas Customer OnboardingQuicksprout University does an excellent job of taking onboarding to the next level by educating and engaging their visitors with more than 120 videos teaching them every aspect of online marketing.Proper onboarding supported by relevant education is integral to reducing customer frustration.#3 Listen To Your Customers.Two of the most accessible and most affordable ways to listen to your customers is by conducting surveys and soliciting feedback. Both of these strategies allow you to assess customer satisfaction and give you valuable insight into what areas you need to improve, or maybe even change.The key to a successful survey is to keep it as short as possible and easy to complete while asking the right questions.Good survey questions ask short questions that require the survey taker to tick a box with the right answer or give a yes or no answer.Good survey question “How well do our products meet your needs?”“On a scale of 0 to 10, how likely are you to recommend our products or services to others?”Bad survey question: “Are you happy with your purchase? If yes, tell us what you liked most about it. If no, tell us why not.”Customers are more likely to answer questions that require them to tick a box or answer ‘yes’ or ‘no’ rather than write out lengthy answers.#4 Reward Your Most Loyal Customers.Everyone looks forward to receiving gifts. Show customers you appreciate their loyalty by offering them generous gifts. It doesn’t cost much, but the rewards can be phenomenal.These examples demonstrate that rewards are very effective at accelerating business growth.Dropbox — Existing Dropbox users that procured new signups were rewarded with additional storage space. Their referral program earned Dropbox 4 million unique users in as little as 15 months. All new users got the same incentive on signing up, tempting them to stay on as loyal customers.Airbnb — Airbnb offered referrers $25 in travel credit for every new member that took their first trip. Hosting a guest for the first time earned them an additional $75 in travel credit. As a result, loyal Airbnb customers continued to stay loyal.Amazon Prime — This is one of the most widely known rewards programs in recent times. Amazon Prime members are rewarded with a slew of benefits, from special deals to free delivery.There are several different ways you can reward loyal customers:Set up loyalty rewards programs.Airlines and hotels keep their customers loyal by offering generous flier and loyalty miles. These work as a huge incentive to keep customers coming back for more.A successful loyalty rewards program should be relevant to your business and provide additional value over and above your primary offerings. Consider offering free access to a premium product even if only for a limited period. Gift cards and other freebies can also go a long way in making a customer feel appreciated, and more likely to stay around for more.Some ideas for you to consider:Celebrate customer milestones.Has a customer been with you five years or maybe even just three or two years? Show them you appreciate their business with a small gift, preferably something you know they’d love – tickets to the opera, a bottle of wine, or a swag bag with select branded items.A customer celebrating a milestone wedding anniversary may appreciate a complimentary meal for two at a swanky new restaurant.Offer discounts on recurring subscriptions or extensions.Resisting a good discount is hard. Even someone who may have been in two minds about renewing their subscription is sure to jump in and take you up on the offer.Host giveaways and contests.Whether it’s a camera for the best photograph in a specific category, or a laptop for the most creative flyer promoting your product, engaging customers in friendly competitions is a fun way to build stronger bonds and keep customers loyal.#5 Stay Abreast Of Market Trends In Your Industry.Every industry operates within its own unique dynamics. Understanding these industry-specific dynamics and staying on top of market trends allows you to compare your progress with that of your competitors.Monitor your competition closely. Developing a competitive monitoring strategy is vital to your business success.How are your competitors attracting new customers?What are they offering as bonuses or rewards to loyal customers?What is their churn rate?If your churn rate is higher than the average in your industry, it’s time to take stock, re-evaluate and adopt a new strategy that focuses more on keeping existing customers and less on acquiring new ones.Over to you.The writing is on the wall: Unhappy customers = Higher churn rate and Higher churn rate = Lower revenues and profits. We all understand this; it’s just a matter of getting up and doing something about the churn rate we all have with our businesses.It’s tempting to focus on inbound leads and just continue increasing traffic and conversion. If you have a leaky funnel and your customers churn at a higher rate then similar businesses in your niche you will end up working 3X as hard just to keep up with your competition. You’ll have a heck of a time trying to outpace them.Churn rate is one of the most overlooked metrics and yet one of the most important ones to work on for your business.Over to you! I’d love to hear which one of these five tactics you plan on using in 2019. Tags:#churn rate#CRM#CRM startups#customer relationship#customer service Dmitry Dragilev
After the death of a retired government doctor due to swine flu here, the Rajasthan government’s Medical and Health Department has geared up to check the spread of the disease and issued alert in the State capital.Flu-like symptomsAll government dispensaries, satellite hospitals and other government health centres were asked to pay special attention to patients with swine flu-like symptoms. V.D. Bohra, who retired from Sawai Man Singh Government Hospital here, had visited Hyderabad and some other cities in the southern States, where he felt unwell. His condition deteriorated when he came back to Jaipur last week.Dr. Bohra was admitted to a private hospital, which sent his swab samples to Ahmedabad for swine flu test. After he tested positive, he suffered multiple organ failure and was declared dead on Wednesday.Medical and Health Minister Kali Charan Saraf has instructed doctors and para-medical staff to remain alert to the symptoms of swine flu among the patients of cough, cold, catarrh and high fever and immediately start their treatment.According to the official sources, the Minister asked the Chief Medical and Health Officers in all districts to ensure collection of samples, availability of medicines, referral to specialists and prompt services of intensive care units and isolation wards
ICC had earlier given a clean chit to England’s James Anderson due to lack of video evidenceHe may have been let off after an ICC hearing but it has now come to light that England pacer James Anderson did admit to abusing Indian all-rounder Ravindra Jadeja during their altercation in the opening Test in Nottingham.According to a report in ‘ESPNCricinfo’, Anderson had threatened to break Jadeja’s teeth during the altercation. The matter was brought to a close earlier this week when an ICC appointed judicial commissioner exonerated both the players of the respective charges brought against them.”…he (Anderson) admitted to having continuously abused Jadeja, pushing him and acting in breach of the spirit of cricket. He also threatened to break Jadeja’s teeth, the BCCI’s counsel contended while appealing the sentence earlier handed to Jadeja by match referee David Boon,” the report said.”These were two different but overlapping cases. The BCCI counsel took part in the appeal against Jadeja’s sentence, but the case involving Anderson was pursued by the ICC’s lawyer, as is the protocol for Level 3 charges. The BCCI counsel didn’t get a chance to cross-examine Anderson during that main case but did so during the Jadeja appeal.”The cross-examination was intense and aggressive, say those present, and began with the BCCI counsel addressing Anderson using some of the swear words allegedly used by the player, catching him by surprise,” he added.Chronicling the incident, the report stated that the abuse by Anderson was continuous.”The incident took place as the players were walking off for lunch on the second day of the Trent Bridge Test. Anderson had appealed for a catch at the wicket against Jadeja with the first ball of the over, after which he was seen having a word with Jadeja. Umpire Bruce Oxenford’s witness statement said he intervened and asked Anderson to stop chirping. The chirping, though, continued,” he said.advertisementAnderson reportedly even refused to acknowledge his actions as against the spirit of the game.”Anderson didn’t contest MS Dhoni’s statement as witness that he abused Jadeja again, and asked him to return to the dressing room, this is also when he is said to have threatened to break Jadeja’s teeth. Anderson was asked if he thought his actions were against the spirit of cricket. He said, ‘Yes’,” he said.