Brady mum on status for AFC title game after hand injury But it appeared like the game was really for the Picanto after the Elasto Painters muffed two free throws and five makable attempts from the field, three of which came in the last 19.5 ticks.Rain or Shine guard Chris Tiu, one of the best free throw shooters in the league, had a couple of splits from the line. He also missed an open triple from the right corner that would’ve given the Painters a one-point lead in the waning seconds.The game got testy late in the second quarter that saw the ejection of Rain or Shine’s Raymond Almazan and Kia’s Eric Camson after engaging in a fight.Glen Khobuntin filled in for Camson, scoring eight of his 11 points in the fourth quarter, including back-to-back baskets that gave the Picanto a 96-89 cushion with 1:52 remaining.Mark Yee nearly had a double-double with 13 points and eight rebounds while Rashawn McCarthy and Roider Cabrera led Kia with 14 points each.ADVERTISEMENT Don’t miss out on the latest news and information. Rookie Rey Nambatac notched a double-double with 12 points and 11 rebounds for the Painters, who fell to 2-3.Sports Related Videospowered by AdSparcRead Next Almazan vows to comeback stronger after finals heartbreak Nonito Donaire vs Naoya Inoue is BWAA 2019 Fight of the Year Mark Yee. PBA IMAGESKia finally stopped its seemingly interminable slide after stunning Rain or Shine, 98-94, in the 2018 PBA Philippine Cup Saturday at Cuneta Astrodome.The Picanto ended a 16-game losing skid dating back to last conference. It was Kia’s first taste of victory since pulling off a double overtime win over Phoenix on May 21, 2017.ADVERTISEMENT OSG plea to revoke ABS-CBN franchise ’a duplicitous move’ – Lacson Michael Porter Jr. stays patient as playing time increases Newsome sets focus on helping Bolts open new PBA season on right track Lights inside SMX hall flicker as Duterte rants vs Ayala, Pangilinan anew OSG plea to revoke ABS-CBN franchise ’a duplicitous move’ – Lacson MOST READ Steam emission over Taal’s main crater ‘steady’ for past 24 hours “I’m more relieved than anything else because of this win,” said Kia coach Ricky Dandan. “We broke that [16-game losing skid] and this will go a long way in our rebuilding our ball club.”“It was really difficult for us because our confidence were all shot, but we really had no choice but to move forward and look at the positives despite all of those blowout games,” he added. “We really dug deep and our guys really worked hard for this win.”FEATURED STORIESSPORTSTim Cone, Ginebra set their sights on elusive All-Filipino crownSPORTSGinebra beats Meralco again to capture PBA Governors’ Cup titleSPORTSAfter winning title, time for LA Tenorio to give back to Batangas folkKia posted its first win this conference after a 0-4 start but not after surviving an anxious final minute where the Picanto barely avoided a major collapse.Protecting a three-point lead with 55 seconds left, Kia turned the ball over twice. Jiro Manio arrested for stabbing man in Marikina LATEST STORIES Trending Articles PLAY LIST 00:50Trending Articles03:30PH’s Rogen Ladon boxing flyweight final (HIGHLIGHTS)00:50Trending Articles02:14Carpio hits red carpet treatment for China Coast Guard02:56NCRPO pledges to donate P3.5 million to victims of Taal eruption00:56Heavy rain brings some relief in Australia02:37Calm moments allow Taal folks some respite03:23Negosyo sa Tagaytay City, bagsak sa pag-aalboroto ng Bulkang Taal01:13Christian Standhardinger wins PBA Best Player award View comments
The Kenyans are among 25 shortlisted applicants for the WorldRemit Future Stars football coaching programme launched in August to offer local coaches from across Africa the chance to attend an exclusive new training camp with Arsenal’s top youth coaches in London.From the 25 shortlisted applicants, five finalists chosen by the judges will go through to a public vote, where they will compete for the chance to train with Arsenal Soccer Schools coaches.The five finalists will be featured on the futurestars.worldremit.com website and voting will open in the last week of September.Kenya was the most represented country in the shortlist, with 1 in 3 coaches coming from the country. The entries reflected a range of ways that football is being used to address social challenges including gang violence and drug addiction.Head of East and Central Africa at WorldRemit Sharon Kinyanjui said: “The high volume of Kenyans in the shortlist is a clear indication of the importance of youth football coaching in the community and the power of sport to bring people together.”“I was particularly delighted to see so many compelling entries from women coaches and hope that their success will also encourage more women to participate in football. The strength of all the entries from Kenya as a very promising sign for the country’s future,” she added.From the 25 shortlisted applicants, five finalists chosen by the judges will go through to a public vote, where they will compete for the chance to train with Arsenal Soccer Schools coaches.Simon McManus of Arsenal Soccer Schools said: “The standard of entries was very impressive, making this a real challenge for the judges. The Arsenal Way is all about thinking about others, getting the detail right and going above and beyond expectations.”“We were very impressed with how strongly this commitment to outstanding coaching was reflected by Kenyans. The work these participants have already done in developing their coaching shows the immense potential of coaching in Kenya to inspire confidence and encourage positive social change,” he added.“Having the most successful women’s side in England, Arsenal is actively involved in encouraging participation in the women’s game. We see the strength of the entries from women coaches as a very encouraging sign for the sport. We are eagerly anticipating the final results and look forward to welcoming the successful coach to London.”The programme is a new initiative set up by WorldRemit, the official online money transfer partner of Arsenal Football Club, to recognise and reward the valuable contribution that youth coaches make to the communities they serve.The programme received over 700 applications in one week from across Africa. A shortlist of 25 coaches has been selected by a judging panel of representatives from Arsenal and WorldRemit. In recognition of their hard work, the 25 shortlisted coaches will receive official Arsenal shirts for their youth team.WorldRemit will pay for the successful applicant to travel to London in October to attend the Future Stars camp.The programme will equip them with coaching skills which they can take back to build a lasting legacy of coaching excellence in their country. Kenyans in the Future Stars shortlistBeldine Odemba -NairobiA community coach for the Kariobangi Sharks under 13 and under 17 boys’ teams, Beldine is the only woman coaching male football teams in her community. She is passionate about improving the standard of football training in her community and helping young players achieve their full potential.If she were to win the training session with top Arsenal youth coaches, she would use the opportunity to improve her own coaching technique and share her new skills with the local football federation to benefit the wider community.Hamisi Mohamed -NairobiHamisi is a founder of Young Talents Soccer Academy, a mixed academy in Embul Bul, Ngong.Together with his friends, Hamisi started the academy over 10 years ago to bring young members of his community together and help them avoid falling into tribalism, drug abuse and crime. He was involved in the Premier Skills programme, a joint venture between the Premier League and the British Council, which further reinforced his belief that football can make a positive impact on society.If he were to win a coaching session with Arsenal, he would use the opportunity to benefit his local community. He would share the knowledge he gains with others and use it to enrich coaching programs designed to address societal issues. Iddi Badi -NairobiIddi coaches the under 11 and under 14 Ligi Ndogo boys’ teamsIddi believes that a great youth coach should not only teach football but should also act as a role model for their players. Iddi coaches the under 11 and under 14 Ligi Ndogo boys’ teams and sees football as a powerful tool to offer children a sense of direction and prevent them from joining gangs or falling into drug addiction.If he won a coaching session with Arsenal, he would organise training sessions for local coaches and school teachers to enhance the standard of football among young boys and girls in his community.Kevin Oduor Akumu -NairobiKevin is the founder and head coach at Faces Sports Academy, teaching 60 boys and girls of different age groups from the Kibera slum.Kevin is the founder and head coach at Faces Sports Academy, teaching 60 boys and girls of different age groups from the Kibera slum.After seeing children from slums being turned away from established football academies, he established Faces Sports to give children from all walks a life the chance to explore their passion for football and inspire them to achieve greater things.Through a coaching session with Arsenal, he would hope to improve on his own knowledge of football and realise his long-term dream of having a positive impact on the slums through sport.Mutinda Irene Mutindi -NairobiMutinda coaches boys and girls from Ruiru in the Kiambu county of KenyaWith support from the local church, Mutinda coaches boys and girls from Ruiru in the Kiambu county of Kenya. Many of the children come from underprivileged backgrounds, and Mutinda strives to have a positive impact on their lives as well as improve their sporting abilities.A passionate footballer herself, Mutinda has been playing since she was at primary school and is keen to encourage more girls to get involved in sports.Mutinda believes that winning a coaching session with Arsenal would better equip her to use sport to help solve social problems such as drug abuse.Samira Schwarz -NairobiSamira currently teaches a football academy (Knights FC) that comprises of community kids from slum areas.Samira currently teaches a football academy (Knights FC) that comprises of community kids from the slum areas and has been coaching for around 5 months – mainly focusing on the under 11s. She began coaching as a way to bond with her son and sees football as a way to help children to grow up to be responsible adults. She wants to win because it will equip her with the necessary skills to pass on to my players. To give them an opportunity to fight through their current circumstances and excel in football. Stephen Githinji -NairobiA dedicated football coach for children of all ages, Stephen trains boys, girls and mixed youth teams at Premier Academy. He also launched Saturday soccer schools program, Ospreys Sports Academy.As well as improving children’s skills on the pitch, he sees football as a great way to develop vital life skills such as decision-making and self-control.His goal is to establish a school that strives for sporting excellence alongside academic subjects. He would use the opportunity to train with Arsenal to learn from premier league coaches and help build this sports program.0Shares0000(Visited 6 times, 1 visits today) 0Shares0000Kariobangi Sharks U17 Coach Beldine Odemba among the seven coaches shortlisted for the Arsenal training camp. Photo/COURTESYNAIROBI, Kenya, Sep 20 – Seven Kenyan coaches stand a chance to attend an exclusive new training camp with Arsenal’s top youth coaches in London after being shortlisted for the WorldRemit Future Stars football coaching programme.The seven Kenyans are Kariobangi Sharks U17 coach Beldine Odemba, Hamisi Mohamed, Ligi Ndogo’s Iddi Badi, Kevin Oduor Akumu from Kibera, Mutinda Irene Mutindi, Samira Schwarz and Stephen Githinji.
Share Facebook Twitter Google + LinkedIn Pinterest Sens. John Hoeven, R-N.D., and Michael Bennet, D-Colo., recently introduced legislation to revise existing trucking regulations to make them more flexible for drivers hauling livestock.The “Modernizing Agricultural Transportation Act” would establish a working group at the Department of Transportation (DOT) to examine the federal Hours of Service (HOS) rules and the Electronic Logging Device (ELD) regulations. The HOS rules limit commercial truckers to 11 hours of driving time and 14 consecutive hours of on-duty time in any 24-hour period. Once drivers reach that limit, they must pull over and wait 10 hours before driving again. ELDs record driving time, engine hours, vehicle movement and speed, miles driven and location information, electronically reporting the data to federal and state inspectors to help enforce the HOS rules.The legislation requires the Secretary of Transportation to establish a working group within 120 days to identify obstacles to the “safe, humane, and market-efficient transport of livestock, insects, and other perishable agricultural commodities” and to develop guidelines and recommendations for regulatory or legislative action to improve the transportation of those commodities. The bill would suspend the ELD regulation for livestock haulers until the DOT secretary proposes the regulatory changes. The National Pork Producers Council supports the legislation as a reasonable solution for developing HOS rules that protect highway safety and allow livestock haulers to meet animal welfare standards.
The Best and the Brightest Meet Every Year to Talk Green BuildingWhat did I do for summer vacation? I went to camp, met with our advisory team, learned about physics, ate food from Alaska, Dallas, Miami, and Maine. And there were Cubans with cigars, too.Building science summer camp is an information and consumption festival hosted by Building Science Corporation during the first week of August each year. Officially called the Westford Symposium on Building Science, the by-invitation-only summer camp attracts the best and the brightest in the commercial and residential building fields. There is also very good food, beer, wine, and cigars.Classes are held during the day at the Westford (Mass.) Regency Hotel and Conference Center. Networking and feasting opportunities occur at the clubhouse each night. The classes are taught by whoever Joe Lstiburek, Ph.D., one of the founders of Building Science Corporation, wants to invite. Typically these teachers are among the best in their fields. This year was no different.Each day opens with a rundown of the menu by the chef, Pete Consigli.Summer camp participants do their best to out-do each other each year with their native cuisines. The Alaskans bring halibut and salmon, the Texans bring a steer and slow-roast the brisket, and then there’s the North Carolina barbeque, the Maine clams and mussels, etc. Consigli’s opening comments this year: “The food at summer camp can be summed up three ways: best quality, huge variety, and a hell of a lot of it.”Even smart people get confused.Lstiburek likes to say that he’s not a consultant, he’s an insultant. Anton TenWolde, Ph.D., added another layer to the title game: confusant.After recently retiring from the USDA Forest Products Lab, physicist TenWolde discovered that the stuff he thought he knew he may not know so well. His eyes lit up when someone raised a hand during his presentation and said, “I’m confused.”There’s a lot to learn from the stuff TenWolde doesn’t know. Here’s what I learned:A lot of water in houses comes from people, but it isn’t all from respiration (breathing). A lot can come from transpiration (sweating) too—up to 3 lb. of water per day per person. Coupled with respiration, a family of five dumps up to 33 gal. of water into a house every day.Foundations add a lot of water to a house, too: 0.4 kG per sq. m. per day (about a gal. per 44 sq. ft.) evaporate from bare soil in a crawl space.It takes six weeks for a sliver of wood to come to moisture equilibrium with its surroundings. And then Lew Harriman asked if we could all underline that in our notes: SIX WEEKS for a teeny piece of wood to come to equilibrium with its environment through ‘sorption. So the oak flooring probably ought to be in the room for more than a couple of days before installation.Houses can be a huge part of the solution to our energy problem. Ren Anderson works at the National Renewable Energy Lab and is interested in Net Zero Energy Houses. It’s pretty well known that we can use a lot less power in houses. On Day 1 at camp he talked a lot about the challenge of syncing up local power generation with grid demands. Many houses can generate a lot of power with photovoltaics (PV), but can they provide electricity to the grid when the grid needs it most—during the hot part of the day when everyone flips on the AC?I learned that:Today’s houses are much bigger than houses from the ’50s.Today’s houses use much more energy.While today’s big houses use less energy per square foot, it’s total energy use that’s important because we don’t make power by the square foot, but by the kilowatt.Small houses are more efficient at space heating than large houses; small houses use a smaller percentage of total energy for space heating.Large houses get better RESNET scores than small houses because RESNET is based on performance per square foot. For this reason, RESNET (and Energy Star) is biased toward larger houses (but the Energy Star bias may be changing).It is very cost effective to slash home energy use by 50%. The second 50%, to get to zero energy, is less cost effective at current energy prices. If energy prices go up (which they may), higher efficiencies will be very cost effective too.PV panels on houses can provide peak power to the grid if the panels are turned to face west rather than south, because their generation curve will be shifted an hour or two later in the day—just when the grid needs electricity.Eighty percent of the houses in America are built by 20% of the builders. Production builders risk going the way of GM if they don’t lead the world in energy efficiency.At the clubhouse, I learned that more and more regional green-building programs, such as Earth Craft House from Atlanta and Earth Advantage from Oregon, are expanding. Earth Craft is in six southeastern states and Earth Advantage is moving toward New England. This may mean that the big national programs need to get their acts together and start making sense.—Dan Morrison is managing editor of GreenBuildingAdvisor.com.
Trends Driving the Loyalty Marketing Industry What Nobody Teaches You About Getting Your Star… Dmitry Dragilev is the founder of JustReachOut.io – a SaaS which has helped 5000+ startups and businesses get featured in press on an ongoing basis. He is also the founder of PRThatConverts.com course teaching entrepreneurs “how to do PR right” and occasionally takes on fun client projects through his consultancy, Criminally Prolific.Dmitry has spent over a decade in the world of marketing and PR and was previously a software engineer. He has published 1,500+ articles in the last decade and currently writes for Entrepreneur, Forbes, TheNextWeb, SmallBizTrends and Business.com as well as Moz Blog, Ahrefs Blog and many others. Dmitry loves working with customers looking to independently control their PR and is so proud of the entrepreneurs he’s taught to speak to journalists and focus on relationship building.When he’s not at his standing desk working beside his business partner and wife Corey, Dmitry can be found picking heavy things up and putting them down again at Crossfit or running alongside his toddlers scooting through the park. With This One Question, You’ll Never Need an Ic… Related Posts AI is Not the Holy Grail of Sales, at Least Not… Acquiring new customers may seem like the Holy Grail for most businesses. New customers can be most important for startups with tight budgets. When funds are limited, it’s understandable that you may believe only new customers will boost revenue as quickly as by increasing the customer base.The mistake that some businesses make is staying in “customer acquisition” mode forever.While acquiring new customers is crucial to growing any business, what many companies fail to realize is that this is only the first step towards building a successful enterprise. What’s just as, or perhaps even more critical, is customer retention. Failure to nurture new customers can quickly increase churn. So why in the world should businesses worry so much about churn in the first place?What’s wrong with focusing on attracting new customers who are also bringing in revenue?Several marketing studies that have been done show that losing existing customers costs a lot more than acquiring new ones. According to Harvard Business Review acquiring a new customer can cost anywhere from 5 to 25 times more than retaining an existing one.Another study by Frederick Reichheld of Bain & Company indicates that increasing customer retention by only five percent can generate more than a 25 percent increase in profit. Unfortunately, not many businesses consider the financial impact of a high churn rate. They keep focusing on putting in more time and money towards generating new leads and sales. As a result, they struggle just to survive, much less thrive.All studies indicate that putting the same time and effort towards keeping existing customers happy would be far more beneficial. And sustainable. Loyal customers bring in far more profits with much less energy. They are already familiar with your products and services. They trust you and are happy with your customer service.All of this puts them in a better mood to keep buying more from you. Happy customers bring in another significant benefit – they act as ambassadors for your company, bringing in new customers through word of mouth recommendations. You can’t beat that for free marketing. While it’s impossible to reduce churn rate to 0%, there are ways you can do to prevent and stop excessive customer churn.Here are five specific strategies which will help you reduce customer churn rates.# 1- Provide Stellar Customer Service. Always.You might say “Duh Dmitry, this is obvious!” Stay with me though, I promise this section will be valuable.Unsatisfactory service is the #1 reason why customers leave a company.With so many choices available today, customers refuse to compromise. And why should they? If they’re not happy with your service, they know they have plenty of other options to choose from.Consider this scenario – every time you lose a customer, it’s your competitor who scores one up on you, making them a little bit stronger. As they go from strength to strength increasing their loyal customer base with your ex-customers, your business will soon be left biting the dust.The good news is providing consistently outstanding customer services does not have to be overwhelming. It’s merely a lot of little things done right. Here are the ones I tend to focus on:Be Empathetic.Customers don’t want to be treated like just another account or statistic. They want to be recognized as the individuals that they are and feel like they are truly heard. Incorporate a culture of empathy among your employees involves.There is an excellent example from the interview with CultureAmp on Nextiva blog talking about the importance of empathy in customer service and how to train your staff to be more empathetic during your interactions with customers.Communicate regularly.Chances are you will only hear from a customer when they have a complaint about your product or service. Why wait for that to happen?Far better to be proactive and initiate conversations. This prevents small, manageable problems from blowing up into a full-scale disaster.You don’t necessarily need to have anything pressing to discuss.Kick it off with a welcome letter with details of who to get in touch with in case they need any help at all.Follow up with regular emails reminding them you are there to help.Regular communication tells the customer their welfare is top of your mind. It also allows you to recognize unarticulated needs and respond to recommendations.Personalize communication. Always address the customer by their name. It’s a small detail that makes a huge difference and goes a long way towards forging a stronger relationship with the customer. Make sure you understand which channels your customers prefer to receive communication on from your brand. In today’s day and age with so many telemarketing calls and cold emails, 89% of consumers prefer to use text messages to interact with businesses as primary means of communication. When you personalize your connections, be aware of the channel you’re using to communicate.Add value at every touchpoint.Think of every correspondence as an opportunity to reinforce the value propositions of your products and services. Explain how your offerings can continue to help a customer reach their goals. Helping a customer meet their goals will be a win-win for both you and your customer.Give top priority to addressing customer complaints.Bad news travels fast and can have a domino effect on your business. Losing one customer does not just translate to losing the business that that one customer brings in. It also means the loss of potential new customers. 67% of customer churn is preventable if firms resolve issues the first time they occur.Assigning your best employees to handle customer complaints ensures that all issues are resolved efficiently and immediately.Follow back after resolving a problem.You may think you’ve addressed the complaint and fixed the problem, but is the customer happy with the solution you’ve provided?Is it what they were looking for — is it what they want?Did the solution hold up, or did the problem recur?You’ll never know unless you follow up.Some customers may just give up after the first unsatisfactory experience. Instead of raising another complaint, they may find it easier to take their business elsewhere.#2 – Focus On Proper Onboarding, Education & Engagement.Just providing customers with a product, however good, is not enough if they don’t understand exactly how it works or the full potential of what it can do. Offering product demos, video tutorials and free pieces of training that highlight all the features of your products and services provides customers with better user experience.Proper onboarding focuses on improving customer experience and providing useful information to ensure the customer gets maximum value from their purchase. It also fosters an ongoing relationship with customers.The onboarding experience is a multi-step process that starts the moment you close the sale.Elements Of Saas Customer OnboardingQuicksprout University does an excellent job of taking onboarding to the next level by educating and engaging their visitors with more than 120 videos teaching them every aspect of online marketing.Proper onboarding supported by relevant education is integral to reducing customer frustration.#3 Listen To Your Customers.Two of the most accessible and most affordable ways to listen to your customers is by conducting surveys and soliciting feedback. Both of these strategies allow you to assess customer satisfaction and give you valuable insight into what areas you need to improve, or maybe even change.The key to a successful survey is to keep it as short as possible and easy to complete while asking the right questions.Good survey questions ask short questions that require the survey taker to tick a box with the right answer or give a yes or no answer.Good survey question “How well do our products meet your needs?”“On a scale of 0 to 10, how likely are you to recommend our products or services to others?”Bad survey question: “Are you happy with your purchase? If yes, tell us what you liked most about it. If no, tell us why not.”Customers are more likely to answer questions that require them to tick a box or answer ‘yes’ or ‘no’ rather than write out lengthy answers.#4 Reward Your Most Loyal Customers.Everyone looks forward to receiving gifts. Show customers you appreciate their loyalty by offering them generous gifts. It doesn’t cost much, but the rewards can be phenomenal.These examples demonstrate that rewards are very effective at accelerating business growth.Dropbox — Existing Dropbox users that procured new signups were rewarded with additional storage space. Their referral program earned Dropbox 4 million unique users in as little as 15 months. All new users got the same incentive on signing up, tempting them to stay on as loyal customers.Airbnb — Airbnb offered referrers $25 in travel credit for every new member that took their first trip. Hosting a guest for the first time earned them an additional $75 in travel credit. As a result, loyal Airbnb customers continued to stay loyal.Amazon Prime — This is one of the most widely known rewards programs in recent times. Amazon Prime members are rewarded with a slew of benefits, from special deals to free delivery.There are several different ways you can reward loyal customers:Set up loyalty rewards programs.Airlines and hotels keep their customers loyal by offering generous flier and loyalty miles. These work as a huge incentive to keep customers coming back for more.A successful loyalty rewards program should be relevant to your business and provide additional value over and above your primary offerings. Consider offering free access to a premium product even if only for a limited period. Gift cards and other freebies can also go a long way in making a customer feel appreciated, and more likely to stay around for more.Some ideas for you to consider:Celebrate customer milestones.Has a customer been with you five years or maybe even just three or two years? Show them you appreciate their business with a small gift, preferably something you know they’d love – tickets to the opera, a bottle of wine, or a swag bag with select branded items.A customer celebrating a milestone wedding anniversary may appreciate a complimentary meal for two at a swanky new restaurant.Offer discounts on recurring subscriptions or extensions.Resisting a good discount is hard. Even someone who may have been in two minds about renewing their subscription is sure to jump in and take you up on the offer.Host giveaways and contests.Whether it’s a camera for the best photograph in a specific category, or a laptop for the most creative flyer promoting your product, engaging customers in friendly competitions is a fun way to build stronger bonds and keep customers loyal.#5 Stay Abreast Of Market Trends In Your Industry.Every industry operates within its own unique dynamics. Understanding these industry-specific dynamics and staying on top of market trends allows you to compare your progress with that of your competitors.Monitor your competition closely. Developing a competitive monitoring strategy is vital to your business success.How are your competitors attracting new customers?What are they offering as bonuses or rewards to loyal customers?What is their churn rate?If your churn rate is higher than the average in your industry, it’s time to take stock, re-evaluate and adopt a new strategy that focuses more on keeping existing customers and less on acquiring new ones.Over to you.The writing is on the wall: Unhappy customers = Higher churn rate and Higher churn rate = Lower revenues and profits. We all understand this; it’s just a matter of getting up and doing something about the churn rate we all have with our businesses.It’s tempting to focus on inbound leads and just continue increasing traffic and conversion. If you have a leaky funnel and your customers churn at a higher rate then similar businesses in your niche you will end up working 3X as hard just to keep up with your competition. You’ll have a heck of a time trying to outpace them.Churn rate is one of the most overlooked metrics and yet one of the most important ones to work on for your business.Over to you! I’d love to hear which one of these five tactics you plan on using in 2019. Tags:#churn rate#CRM#CRM startups#customer relationship#customer service Dmitry Dragilev
Categories: Local San Diego News FacebookTwitter June 20, 2018 John Soderman City council looking for ways to rein in dockless bikes and scooters Posted: June 20, 2018 John Soderman, 00:00 00:00 spaceplay / pause qunload | stop ffullscreenshift + ←→slower / faster ↑↓volume mmute ←→seek . seek to previous 12… 6 seek to 10%, 20% … 60% XColor SettingsAaAaAaAaTextBackgroundOpacity SettingsTextOpaqueSemi-TransparentBackgroundSemi-TransparentOpaqueTransparentFont SettingsSize||TypeSerif MonospaceSerifSans Serif MonospaceSans SerifCasualCursiveSmallCapsResetSave SettingsSAN DIEGO (CNS) – A San Diego City Council committee today agreed to create a working group to explore the creation of a permit and fee system for companies providing dockless bikes and scooters.The dockless transportation options were introduced in San Diego in February by companies including Ofo, Lime Bike and Bird.Although the devices align with local climate action goals and offer an affordable solution for the first and last mile of a daily commute, city officials have said they also create chronic nuisance issues.Vehicles are frequently parked in business and transit entrances, but operating companies aren’t always quick to relocate them. Users also, at times, exhibit poor etiquette by riding on sidewalks, riding without helmets and in some cases throwing vehicles into “bodies of water and off cliffs,” said Ray Khan, policy adviser for City Councilwoman Barbara Bry.During a presentation to the council’s Budget and Governmental Efficiency Committee, Khan outlined several potential payment options to fund dockless vehicle infrastructure, user education and enforcement mechanisms.Other cities across the country have implemented their own policies as dockless vehicles have exploded in popularity. Proactive regulations on the city’s part could prevent headaches, Bry said.“It’s a new technology, and I think we’ve let other new technologies — I’ll say Airbnb — get ahead of us in terms of how we as a city deal with it,” she said. “…We all want this to work for everyone, and we have to figure out the best way to accomplish it.”Khan outlined several potential payment mechanisms used elsewhere, including operator application fees, annual per-bike fees and bike-removal fees.He also noted a handful of regulations and practices that could be used by city staff and operators to alleviate dockless vehicle-related issues.One potential policy: a response requirement — typically two hours — for parking complaints.Behavior could be improved with additional education, including videos within the application reminding users of local laws, he said. Other cities also use incentive programs to reward users who obey regulations, or show good etiquette by relocating vehicles from improper parking spots.Dockless infrastructure in other regions has also proved effective, Khan said. Some cities stripe off dockless parking areas, or install vehicle corrals on sidewalks and unused parking spots.A dockless vehicle study conducted in Seattle showed that 70 percent of bikes were parked correctly after corrals were installed.“This is usually a creative solution to solving the clutter issue we see with different bike providers,” Khan said. The Seattle study also found that 75 percent of dockless bikers used the vehicles to access transit.Khan said vehicle operators could share data with the city to identify high-use areas in need of infrastructure.Councilwoman Georgette Gomez, a dockless scooter user, said improved infrastructure should precede regulations and fees. “If you don’t have the infrastructure, then people are still utilizing (a dockless vehicle) but they’re utilizing it in a way that makes them safe — and perhaps sidewalks are those spaces. Is it right? No. But we need to deliver that infrastructure,” she said.Councilman Chris Ward proposed the creation of a stakeholder working group with city staff, council staff, residents, business owners and operators.Local Ofo General Manager Paul Vidal, who attended Wednesday’s meeting, said his company is receptive to community concerns.“There is a learning curve. All of us have gone through it, but we take it seriously,” he said. “If it’s picking up bikes and putting them in better places, or making them safer overall — we’ll do whatever we can.”
Nigeria’s Boko Haram extremists are strengthening ties with the Islamic State group, as shown by reports that Nigerian militants are fighting in Libya, recent arrests in Lebanon and India and the blocking of thousands of suspected extremists from leaving Nigeria.Boko Haram pledged allegiance to IS in March and in June was declared its West African province. More than 1,000 people have been killed in the insurgency since President Muhammad Buhari was elected in March and pledged to halt the 6-year-old Islamic uprising blamed for the deaths of some 20,000. Also Read – Nine hurt in accident at fireworks show in French resortAn estimated 80 to 200 Boko Haram fighters are in the Libyan city of Sirte, according to Nigeria analyst Jacob Zenn, in The Sentinel magazine of the Washington-based Jamestown Foundation.Algerian security forces believe Boko Haram fighters have joined other militants in northern Niger, he wrote.“The openness of migration routes from Nigeria through eastern Niger to Libya makes travel … fairly straightforward, and the Islamic State can easily afford to pay smugglers to carry militants (and weapons) along that route,” wrote Zenn.Further evidence of Boko Haram’s links with IS is the arrest on August 15 by Lebanese authorities of hard-line IS cleric Ahmad al-Assir at Beirut airport. They said he planned to fly to Nigeria on a forged Palestinian passport with a Nigerian visa.